Refund Policy
Returns & Subscription Cancellations
100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
You have SIXTY (60) Days from the date of the original purchase to return the product to receive your refund. Any return received after the SIXTY (60) DAY time limit will not be processed.
Digital training programs can only be refunded if the user attempts the program and doesn't see results or is not satisfied with the results they received.
There is a 14-day assessment period for all digital programs. Since all players develop at a different pace, to qualify for the 60 day money back guarantee you must try the program for a period of 14 days before a claim is made that no results were seen. This protects our company from customers who buy the program to steal the content and then request a refund after all of the content has been copied on their behalf in which we then have to seek legal action. After the 14- day assessment period a customer still has ample time to request a refund before the 60 day money back guarantee expires.
Customers must contact our support department for a refund and provide the order number and the email address that was used for purchase.
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
Monthly Subscriptions (ILB Insiders): You have 14 Days from the date of the original purchase to cancel your subscription without being charged the monthly subscription charge of $19.95. Any refund request made for charges after the free 14 day trial period will not be processed. You may cancel your subscription at any time by contacting our support email [email protected].
Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
Terms of Subscription Renewal Monthly I Love Basketball Training Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Customer Service: If you have questions or comments regarding I Love Basketball Training products, please email us at [email protected]